This week was all about communication and the different
ways we communicate. We’ve discussed and talked in class about the many aspects
of relationships with our families, spouses, and people we love. Communication
is a huge part of relationships and I would even go as far as saying that
communication is one of the most basic needs or wants of us human beings.
Languages have come up and have been worked on for hundreds and thousands of
years since the beginning of mankind and till today, it remains one of the most
important aspects of our lives, whether we know it or not.
There are countless ways of communicating but the main ones
that we use every day, are – verbal, non-verbal, and tone. Verbal communication,
like mentioned earlier, is just the most basic form of communication. It is the
main medium in which we let someone else know something and vice versa. Despite
it being so important, almost every one of us have yet to perfect the ways of
communicating. Conflicts often arise in any form of relationship we have with
others and sometimes these conversations can get hostile and unpleasant.
We talked and discussed five different ways to deescalate
verbal communication and how to change the course of a potentially unpleasant
conversation. First of all, we need to know the disarming technique. This is
when we do our best to not come off as defensive so the other person(s) will
not put up a defensive barrier too, which will escalate the conversation. To do
this, we must first be willing to find and focus on kernels of truth,
especially when it seems unreasonable. This means that when someone is accusing
us of something, we must be able to identify truth in those accusations, especially
if they are unreasonable. This shows humility on our end and also shows
willingness to listen and to admit guilt. When we do this, defensiveness goes down
significantly and tensions are eased.
Next, we must be able to express sympathy. This has to be
sincere and genuine. An example of this is if someone expresses anger or sorrow
to us and it seems like it will turn unpleasant or even hostile. It may be
tempting or even natural for us to be defensive but that will not help. When we
express sincere empathy, sorrow, and apologize when appropriate, it again shows
humility and willingness to admit fault. After we show empathy, we can then inquire.
This is when we give the other person a chance to express how they feel more.
We can say things like “I’d like to hear more”, or “you are saying XYZ, is this
right?” This is a sign that we are actually listening and want to be part of
this conversation.
After that, we can move on with the “I feel” statement. A
basic and simple example is to use the following sentence: “When a specific situation/event,
I feel/felt emotion because thoughts. I really like hope/desire.”
This sentence is important because it points out a specific event or situation,
then it gives us a chance to express our emotion or feelings and why we feel or
felt that way, then it finally presents us with the chance to express our hopes
or desires for the situation. This gives the person we are talking to our
perspective, thoughts, feelings, hopes, desires, etc. and makes sure the
conversation is fair and equal, that it is not just one person talking over the
other.
Once all of these things have been done, we can then move
on to stroking. This step is as crucial as the rest of the steps because it is
an opportunity to express admiration and appreciation. After all that has been
said, there might be things that are unpleasant or even feelings of hurt.
Expressing admiration, appreciation, and positive emotions can help sweeten
things up a little and in most cases, make everything better.
My biggest takeaway is that communication is important
but also hard. Often times, it is like we are using butter knives to perform
brain surgery in our homes. In other words, we have to make sure that we are precise
and intentional in our communication, whatever form it may be. We have to make
sure that people not just understand us, but that we cannot be misunderstood.